Questions & answers
Everything you might want to know before picking up the phone.
Short, direct answers to what clients usually ask first. If your question is not here, email fastanfriendlycleaning@gmail.com or open the call options.
Scheduling & coverage
Where do you operate?
We were founded in Mundelein, IL and now serve clients across multiple states. Coverage is based on whether we can staff a supervised crew at your location — ask and we will answer plainly.
How quickly can you start?
Most recurring commercial and residential programs start within two weeks of a signed scope. Emergency and post-construction requests can often be staffed same-day or next-day.
Do you offer one-time cleans?
Yes. Deep cleans, move-in / move-out, event and turnover cleans are all priced flat after a walkthrough. You do not need to commit to a recurring plan.
Pricing
How is pricing determined?
Flat pricing after a walkthrough. We look at square footage, finishes, the rooms that matter to you, and cadence — then quote a flat per-visit or monthly number. No per-hour games, no per-visit surprises.
Do you charge for the walkthrough?
No. The walkthrough is free, in-person or over a short video call.
Is there a contract?
No lock-in. Recurring clients are on a rolling month-to-month agreement — cancel any time with reasonable notice.
Crew, supervision, and safety
Are your crews employees or subcontractors?
W-2 employees. We do not subcontract. Crews are trained on our SOPs, supplied with our tools, and insured through our policies.
Who supervises the work?
Every visit has a crew lead. Accounts are audited monthly by the owner or a senior supervisor. Anything that needs to change gets logged and communicated.
Are you insured and bonded?
Yes. We carry commercial general liability and workers’ compensation coverage. We can send a COI to any client or property manager on request.
What products do you use?
We default to professional-grade low-VOC products and can go fully green-sealed on request. For medical and dental, we use hospital-grade disinfectants on high-touch surfaces.
Emergency & special requests
Do you offer 24-hour emergency cleaning?
Yes. We run a 24-hour emergency cleaning line for water events, biohazard, unplanned guests, and next-morning walk-ins. Call options are linked from every page.
Can you clean on weekends and holidays?
Most weekend and holiday coverage is available by appointment. We also run holiday deep-clean passes for recurring commercial accounts.
What if something is damaged?
We report it before we leave. Insured claims are handled through our carrier and we follow up directly with you.
Still have a question?
Call the office or open the call options — someone on the team will answer, not a bot.
Show call optionsWant it in writing?
Email us a short note — same-day reply on weekdays.
fastanfriendlycleaning@gmail.com